Returns & Refunds
Last updated: 26 October 2026
We want you to buy with complete peace of mind. If you are not completely satisfied with your purchase, you can return it — sale items included.
1. Your right to cancel (15 days)
If you are a consumer, you can cancel your purchase without giving any reason within 15 days from the day you (or someone you indicate) receive the products. By law this period is 14 days; we give you one extra day. If your order arrives in several parcels, the period starts when you receive the last one.
To cancel, simply tell us before the period ends by email to info@atamaeurope.com, including your order number. You can use the model cancellation form at the end of this page, but you don't have to. Please contact us before sending anything back — we will reply with the return address and instructions.
2. Sending the items back
- Send the items back within 14 days of telling us that you want to cancel.
- The cost of returning the items is paid by you, unless the item is faulty or we made a mistake with your order.
- Please return the items clean, unused and, if possible, in their original packaging with tags attached. You may try them on as you would in a shop. If an item has been used, washed or damaged beyond what is needed to check it, we may deduct the resulting loss of value from your refund.
- Rash guards: for hygiene reasons, please try them on over your underwear and return them unworn, with the original tags.
- We recommend using a tracked shipping service; we are not responsible for parcels lost on their way back to us.
3. Your refund
- We will refund all payments received for the cancelled items, including the standard delivery cost you paid (if you chose a more expensive delivery option, such as an express upgrade, we refund only the cost of our standard delivery).
- We will refund you within 14 days of being told about your cancellation. We may wait until we have received the items back, or until you have sent us proof that you have shipped them, whichever is earlier.
- The refund is made using the same payment method you used, and you will not be charged any fees for it.
4. Exceptions
The right to cancel does not apply to products made to your specifications or clearly personalised — for example custom BJJ gi patches and kimonos with patches printed or sewn on at your request. Please double-check the size and design before ordering these items.
5. Size exchanges
Need a different size? Contact us at info@atamaeurope.com before sending anything. You send the item back at your cost and we ship the new size to you free of charge, subject to availability. Kids' kimonos are sold as complete sets (jacket and pants of the same size), so they can only be exchanged as a set.
6. Faulty or wrong items — legal guarantee
All products are covered by the legal guarantee of conformity under applicable law. The guarantee covers manufacturing defects; it does not cover normal wear and tear from training, or damage caused by misuse or by not following our care instructions. If an item is faulty, damaged on arrival or not what you ordered, contact us with your order number and photos. We cover the shipping costs and you are entitled, as provided by law, to a repair or replacement, a price reduction or a refund. This guarantee is in addition to, and does not limit, any other rights you have as a consumer.
7. Complaints
If you are not happy with how we handled your request, you can use the Portuguese electronic Complaints Book (Livro de Reclamações) or contact a consumer dispute resolution entity, as listed on our Legal information page.
Model cancellation form
(Complete and return this form only if you wish to cancel the contract.)
To: Trevo Sentinela Unipessoal Lda (Atama Europe), info@atamaeurope.com
I hereby give notice that I cancel my contract for the sale of the following goods: ______________
Ordered on / received on: ______________
Order number: ______________
Name: ______________
Address: ______________
Signature (only if this form is sent on paper): ______________
Date: ______________